Class Action
Claims Administration

Epiq’s class action claims administration services include coordination of:

• All notice requirements
• Design of direct mail notices
• Establishment and implementation of notice fulfillment services
• Coordination with the United States Postal Service (USPS)
• Electronic noticing
• Notice website development and maintenance
• Dedicated phone lines with recorded information and/or live operators 
• Receipt and processing of opt-outs
• Claims database management
• Claim adjudication (paper and electronic) 
• Funds management
• Award calculations and distribution services (both traditional checks and electronic payments).

We work with the settling parties, the court, and the class members in a neutral facilitation role to implement class action claims administration services based on the negotiated terms of a settlement.
 

Cost-efficient, secure processes

We input and manage your claims faster and with greater accuracy and efficiency than anyone else, enabling significant cost savings. Sophisticated claims processing seamlessly handles all mailed, faxed, and electronically submitted claims. We leverage today’s most advanced data capture technology, including document imaging, Optical Character Recognition (OCR), and Intelligent Character Recognition (ICR). All claim processing work we do is handled in-house for ironclad control over private information.

Easy to use technology

All parties you authorize are just a click away from the latest status on a matter. Designed by attorneys with vast claims management experience, our proprietary ClaimsMatrix® and FacilitatorSM software provides you with instant, 24/7 access to all updated case information, including status of notices sent and claims received. Intelligent importing and data validation processes flag deficient claims upfront, so no time is wasted processing invalid claims. We carefully monitor timelines to ensure that every stage of your claims processing runs on schedule.