Hospitality & Concierge
Services

Our team of hospitality and reception experts are trained to anticipate client and guest needs in order to ensure they receive premier attention and service. 

Onsite Services

We understand that first impressions are critical. Our hospitality, reception, and conference room management services ensure that your client experience is elevated from start to finish. 

The team’s core focus is to expect guest needs before arrival and to make sure the visitor’s experience is thoughtfully considered down to every interaction. At local client offices, teams are familiar with all location specific details and nuances needed to support clients and professional staff with the highest customer service. 

Concierge

The first person a visitor or employee meets when they enter your offices typically represent the first impression of your brand and culture. We believe that this role can be much more than a traditional receptionist and can be responsible for elevating employee and guest experience alike, as such we refer to this position as a Concierge.

The duties of the Concierge role can be customized to meet the specific needs of your organization, ensuring an excellent and tailored guest experience no matter the office location. They will be responsible for welcoming incoming visitors, guests, hoteling staff members, and employees with a warm and energetic greeting to provide a good first impression.

They will notify staff when guests arrive, provide a guest badge, and assist the guest with navigating to their destination within your locations.
 

Virtual Reception

As remote work continues to be a priority for organizations, many are adding virtual reception to their front office strategy. Our highly skilled employees are trained to manage inbound calls and visitors as an in-house member of staff would, but from another office or location, such as one of our global resource centers. Epiq can also help you install lobby check-in kiosks for touchless check-ins in lieu of traditional reception.  

Want to learn more about how outsourcing your hospitality and reception services to Epiq can help you keep your costs low without sacrificing quality? Contact us for a free consultation.