Settlement Administrator
Contact Center
Unrivaled contact center excellence
AI use enhances customer experience in class action and mass tort matters
Epiq’s contact center is the premier provider of customer support for complex and large-scale projects for class action administration, mass tort, remediation, incident response, and restructuring services.
We leverage state-of-the-art technology, including AI, and the latest industry trends to ensure seamless customer interactions with unparalleled efficiency, precision, and security. Our contact center offers a spectrum of services that can accommodate clients’ specific needs and objectives.
Our team of experts is equipped to manage high volume of interactions, ensuring that every customer receives the attention and support they deserve. Clients who need assistance with customer inquiries, claims processing, or compliance monitoring can rely on Epiq’s contact center to deliver exceptional service and support.
Our contact center has a proven track record of delivering exceptional results for our clients in various industries and sectors.
100M+
customers served with a positive and lasting impact on their lives
5K+
successful projects completed with a high level of customer satisfaction and retention
30+
years of setting up contact center solutions with a dedicated and professional team
100+
awards and recognitions with a reputation for excellence and innovation
AI Technology Utilization:
Our AI-driven digital engagement platform scales customer service across a wide range of digital channels, including SMS, email, chat, social messaging, fax, and more, enabling customers with flexibility to communicate through their preferred channels.
AI-powered virtual agent technology handles a wide range of customer inquiries, seamlessly handing off to a live agent when additional assistance is needed.
Agent Assist feature ensures complex customer inquiries are handled with accuracy and precision, while offering real-time sentiment analysis to guarantee enhanced customer satisfaction and better overall service.
State-of-the-art quality management includes features such as searchable call transcripts, key moment highlights, and automatic call evaluations. This ensures all interactions meet clients’ and Epiq’s quality standards.