Law firms are in the information business. Information is a critical operational asset for firms, and is effectively the primary product. With the dramatic explosion of information and the risks inherent in operating in a digital universe, it is critical for firms to invest in developing an effective information governance strategy and a mature records and information management (RIM) program.

This white paper explores this dichotomy and proposes a new information value category – custodial value – to address the unique relationship law firms have with their clients and the information generated during representation. Because “keeping everything, forever; just in case” is no longer an effective approach to law firm information management, this paper also outlines best practices for establishing and maturing an effective RIM program. Read it here.