CASE STUDY Am Law 10 Firm | United States
Streamlined Document Processing for an Am Law 10 Firm
Client Need
A leading Am Law 10 firm aimed to:
- The firm was facing mounting pressure to reduce costs, improve efficiency, and maintain high standards amid growing competition.
- Their current document processing vendor was not meeting expectations, and they sought a new partner to streamline this vital area without compromising quality or reputation.
Client Solutions
- Epiq’s implementation plan included a rapid onboarding phase.
- Introduced a “Follow the Sun” strategy, creating a 24/7 operation with team members in both the U.S. and India to maximize efficiency and reduce costs.
- A specialized team of senior document specialists and workflow coordinators were recruited to anchor the team.
- Epiq’s Talent Training Manager ensured uniform training standards across all team members.
Why Epiq
- Epiq’s established reputation in document processing, combined with their robust implementation plan and global reach, positioned them as the ideal partner.
- The team quickly adapted to the firm’s standards and requirements, ensuring high-quality outputs and seamless integration with the firm’s operations.
Results and Benefits
A 20% reduction in staffing size led to significant cost reductions for the client.
Improved efficiency from a 24/7 document processing model that has sped up turnaround times.
Adherence to high standards has earned positive client feedback, with all SLAs met consistently.