results

With roughly 2000 cases, Kyle Carlson’s trusteeship qualifies as a small to medium-sized. He entrusts the management of those cases to Epiq Trustee Services and its Case Power case management software. “Within every case,” Carlson states, “creditors file claims and we enter them into Case Power, which tracks the money we receive from debtors and then pay out to creditors. Every bit of it’s in there and every part of the software is critical. There’s nothing in there that’s fluff.”

Chael acknowledges that he’s grown very used to Epiq’s software over the years, but beyond familiarity, quantifiable benefits keep him coming back. “I’m functioning as interim trustee for another office right now,” he says, “and they’re using another vendor instead of Epiq.“ The opportunity for head-to-head comparison has been instructive.

While the software itself is important, Carlson believes the support behind it makes all the difference. “It’s the relationship more than anything,” he insists. “That’s what I value most. We’re working with really good people. They’re not just out there getting paychecks. They’re personable and they’re good at what they do.”

Carlson realizes that problems will always arise, and he rates vendors on how they deal with them. “What makes it easy is they answer their phones,” he says. “Not everybody does. Usually when I call, I’m not calling to visit. There’s an issue and they’re very good at getting back to you.” He rates the Epiq Trustee team’s issue resolution as highly as their responsiveness. “They’ve been around long enough that you don’t have to explain things to them. They know how to fix things.” Creditors file claims and we enter them into Case Power, which tracks the money we receive from debtors and then pay out to creditors. Every bit of it’s in there and every part of the software is critical. There’s nothing in there that’s fluff.