Case Study: Epiq Creates a Centralized Word Processing Support Center for an Amlaw 100 National Firm
- Law Firms
Client
Amlaw 100 National Firm
Location
United States
Client need
An Amlaw 100 national firm was looking to create a centralized word processing support center for their users. The firm had a decentralized, inconsistent process in place creating a different experience for each user, based on location.
Client solution
The Epiq team launched a 24/7 centralized word processing service, and traveled to each of the firm’s 13 offices throughout the U.S., spending time in each location to work with the users and to review the type of support each practice group required. This level of detail was then shared with the Epiq trainer for incorporation into the training review sessions for the Epiq support team.
Why Epiq
Epiq was awarded the contract and began working closely with the client to understand their work environment and focus on their key objectives
Results and Benefits
24/7
word processing
support
Scalable Options
for projects and firm growth
Establish Practices
that align with the
firm’s culture