Case Study: Government Entity Advances Management of Increasing Volume of Public Records Requests with Epiq Discovery
- Epiq Discovery Technology Platform
Client
Prominent Water Utility Provider
Location
United States
Client need
Manage an increasing volume of public records requests efficiently and in compliance with the Freedom of Information Act (FOIA).
Client solution
Optimizing FOIA Management with Epiq Discovery
The client faced FOIA challenges and found a tailored solution in Epiq Discovery. The platform’s capabilities in data collection, processing, and filtering enabled the client’s Information Governance team to conduct first level reviews more effectively. The legal team utilized the platform for precise second-level reviews, ensuring accuracy and compliance. The inclusion of redaction tools and task automation features in Epiq Discovery played a key role in streamlining the public records management process, significantly enhancing efficiency and minimizing labor-intensive tasks.
Why Epiq
Epiq Discovery was selected for its intuitive interface, efficient features like automated redaction and privilege tagging, and the comprehensive training and support provided by Epiq’s Customer Success Management team. The platform’s use of AWS services, optimized by Epiq developers, enhances its ability to deliver insights from unstructured text data. It also uses machine learning to discover, classify, and protect sensitive data, including Personally Identifiable Information (PII), in Amazon S3 buckets. The client valued these aspects for their contribution to a streamlined FOIA management process.
Results and Benefits
Time Efficiency
Epiq Discovery significantly reduced the time needed to process public requests.
Training and Support
The client praised the effective training and ongoing support from the Customer Success Management team.
Client Endorsement
The client strongly endorsed Epiq Discovery, stating, “Compared to our previous solution, Epiq Discovery is far superior.”
Operational Improvement
The client experienced a marked improvement in handling public requests, due to Epiq Discovery’s efficient workflow