Epiq Tailored Solutions Highlight the Effectiveness of Outsourcing in Billing Operations

An Am Law 10 firm, an existing client of Epiq, faced challenges:

Handling pre-billing through attorneys’ personal administrative staff led to a decentralized process, causing significant burdens on the firm’s billing team and operational inefficiencies.
The administrative staff spent over 40% of their time on billing processes, impacting productivity.

To address these challenges, Epiq was engaged to create an off-site pre-bill support team.

Epiq adopted a phased approach to taking on pre-billing process, starting with less complex pre-bills and gradually expanding to more intricate bills.
Thorough knowledge transfer, training and
personalized profiles creation for different matters ensured accuracy and efficiency.
The team also underwent accelerated client service training to enhance service support.

Impressed by Epiq’s successful track record providing improved efficiencies and streamlined processes in other administrative support services, along with their expertise in billing, the firm selected Epiq for support.
Epiq’s phased implementation approach and proven efficiency gains in similar projects reinforced their choice.

Achieved a significant reduction in return time from 72 hours to 24 hours, enhancing efficiency

Established a centralized point of contact for attorneys, improving the overall client experience.

Plans to scale support to encompass expenses and time entry processes.