Epiq Legal Solutions Client Services

Monica is one of many talented professionals who work at Epiq, a global leader in legal services and technology solutions. Monica’s background in SQL and software programming landed her an eDiscovery role writing scripts in Relativity, which she parlayed into a Client Services role working directly with clients.

"I love to learn new things and keep adding skills that help me make a positive difference for the clients and team I'm working alongside." – Monica Mallela 

At Epiq, Monica has grown into an inspirational leader of a successful Client Services team based in India. This client-facing team with diverse skills helps clients solve their trickiest legal services challenges with an expert combination of consultation, coordination, and execution on deliverables. This is where she believes Epiq goes an extra mile, noting “no matter how custom, complex, or difficult a client requirement is, Epiq is ready to put on a thinking hat and strategize a unique solution for the client.”

Teamwork is what Monica loves most about working at Epiq. “We have seamlessly crafted the follow the sun model for our client's night and day – we're always a phone call or an email away.” Monica believes the Epiq leadership team has 'people' at the core of our business.

"Our team works with an unmatched level of trust and integrity. It has constantly challenged me to re-invent and build my own leadership style, keeping people at the core of everything we do."

Prithvi Raj’s background as a practicing attorney led him to eDiscovery, where his attention to detail allowed him to thrive. He now celebrates 10 years in the industry.

"“This opportunity completely changed my life. I work in a client-facing job rather than behind the scenes." – Prithvi Raj 

When Prithi Raj began his career elsewhere in the industry, his exposure to clients was very limited. “This opportunity completely changed my life. Before I joined Epiq, I wasn’t interacting much with clients. When I heard about this opportunity with Epiq, I rushed to apply. I wanted to work in a client-facing job rather than working behind the scenes.” - Prithi Raj Chauhan

A sentiment shared by many Epiq professionals, what Prithvi Raj likes the most about working at Epiq are the people he works with. He appreciates the supportive and collaborative culture at Epiq, where he can learn from his colleagues, share his best practices, and grow his career. While his talent has driven his growth at Epiq, he notes “this could not have been possible without the support of my seniors and fellow colleagues. I immediately felt a strong connection that drove me deeper into eDiscovery and the rest is history. I feel fortunate having such great leaders around myself and would like to thank everyone in creating a perfect environment.”

Vijay has a deep background in eDiscovery, with nearly 15 years of experience in various Client Services roles. He loves working at Epiq because it allows him to combine his passion for eDiscovery with his skills in team collaboration, client focus, and problem-solving.

Vijay leads a talented team of client-facing, India-based professionals that deliver on diverse and complex projects across different industries, regions, and subject matters. The team handles everything from data processing and analytics to production and delivery, ensuring that each project meets the highest standards of quality and efficiency. As a leader, Vijay consistently fosters teamwork.

"“From day one, I was struck by how Epiq values every team member’s contribution. We’re not just a team; we’re a close-knit community dedicated to achieving excellence for our clients. The collaborative spirit here is unmatched." – Vijay Kumar, Director of Client Services at Epiq

For Vijay, working at Epiq has also been a journey of continuous professional development. He says, “The company invests heavily in training and development, providing us with the tools and knowledge needed to stay at the forefront of the eDiscovery industry. This commitment to growth means that we’re always equipped to handle the latest challenges and technologies, ensuring that our clients benefit from the most advanced solutions available. In addition to professional growth, the supportive and inclusive culture here is truly inspiring.”

Mariam's interest the law’s effect on society led her to pursue a career in eDiscovery. Her passion for world-class client service led her to the eDiscovery industry, where she initially joined Epiq on the Document Review Services team.

"I have always been fascinated by the complexities of the legal system and how much it affects society. The opportunities that Epiq provides us to pursue learning and advance our careers are incomparable." – Mariam Fatma

With Epiq encouraging her growth and mobility, Mariam was able to transition smoothly to the Client Services team, where she has expertly handled client-facing roles in complex and high-stakes cases. As a leader, Mariam has steadily progressed at Epiq, growing to head a gifted team of client-facing, India-based professionals. She thrives in the Client Service team’s verticals, in which groups of industry specialists collaborate, handle challenges, map out processes and deliver on-time services to the clients. “My objective is to devise solutions that comply with best practices, exceed customer needs, and build long-term client relationships, which often means going the extra mile.”

Mariam appreciates the leadership team at Epiq and within Client Services. She credits her manager Monica Mallela for being an inspiration and a mentor, who always encourages, motivates, and coaches her. They have created a trust-based environment where everyone respects and values each other and works together for the success of the clients.

Syam’s background as a practicing attorney, plus his interest in technology led him to pursue a career in eDiscovery.

"My expertise in law and passion for technology allow me to handle requests from clients and provide insightful analysis for decision-making." – Syam Kumar

Syam appreciates being a trusted client-facing member of Epiq’s India-based team. One of the projects Syam is most proud of was a high-stakes acquisition matter that involved a large amount of data from various sources and formats. Along with his team, Syam identified and produced the relevant data for the case, while complying with strict legal and deadline constraints. It was a daunting task, but they managed to overcome it with strategic planning, advanced analytics, and close collaboration with other teams across Epiq.

Working at Epiq has given Syam the opportunity to learn from and work with some of the best professionals in the industry. He feels integrated and valued as part of a global team that shares the same vision and passion for excellence. Epiq provides a supportive and empowering work environment that fosters creativity, innovation, and growth. Syam notes, “The collaborative and supportive team environment at Epiq fosters creativity and allows for personal and professional growth.”