Epiq Legal Solutions Client Services

Monica is one of many talented professionals who work at Epiq, a global leader in legal services and technology solutions. Monica’s background in SQL and software programming landed her an eDiscovery role writing scripts in Relativity, which she parlayed into a Client Services role working directly with clients.

"I love to learn new things and keep adding skills that help me make a positive difference for the clients and team I'm working alongside." – Monica Mallela 

At Epiq, Monica has grown into an inspirational leader of a successful Client Services team based in India. This client-facing team with diverse skills helps clients solve their trickiest legal services challenges with an expert combination of consultation, coordination, and execution on deliverables. This is where she believes Epiq goes an extra mile, noting “no matter how custom, complex, or difficult a client requirement is, Epiq is ready to put on a thinking hat and strategize a unique solution for the client.”

Teamwork is what Monica loves most about working at Epiq. “We have seamlessly crafted the follow the sun model for our client's night and day – we're always a phone call or an email away.” Monica believes the Epiq leadership team has 'people' at the core of our business.

"Our team works with an unmatched level of trust and integrity. It has constantly challenged me to re-invent and build my own leadership style, keeping people at the core of everything we do."

Prithvi Raj’s background as a practicing attorney led him to eDiscovery, where his attention to detail allowed him to thrive. He now celebrates 10 years in the industry.

"“This opportunity completely changed my life. I work in a client-facing job rather than behind the scenes." – Prithvi Raj 

When Prithi Raj began his career elsewhere in the industry, his exposure to clients was very limited. “This opportunity completely changed my life. Before I joined Epiq, I wasn’t interacting much with clients. When I heard about this opportunity with Epiq, I rushed to apply. I wanted to work in a client-facing job rather than working behind the scenes.” - Prithi Raj Chauhan

A sentiment shared by many Epiq professionals, what Prithvi Raj likes the most about working at Epiq are the people he works with. He appreciates the supportive and collaborative culture at Epiq, where he can learn from his colleagues, share his best practices, and grow his career. While his talent has driven his growth at Epiq, he notes “this could not have been possible without the support of my seniors and fellow colleagues. I immediately felt a strong connection that drove me deeper into eDiscovery and the rest is history. I feel fortunate having such great leaders around myself and would like to thank everyone in creating a perfect environment.”

Vijay has a deep background in eDiscovery, with nearly 15 years of experience in various Client Services roles. He loves working at Epiq because it allows him to combine his passion for eDiscovery with his skills in team collaboration, client focus, and problem-solving.

Vijay leads a talented team of client-facing, India-based professionals that deliver on diverse and complex projects across different industries, regions, and subject matters. The team handles everything from data processing and analytics to production and delivery, ensuring that each project meets the highest standards of quality and efficiency. As a leader, Vijay consistently fosters teamwork.

"“From day one, I was struck by how Epiq values every team member’s contribution. We’re not just a team; we’re a close-knit community dedicated to achieving excellence for our clients. The collaborative spirit here is unmatched." – Vijay Kumar, Director of Client Services at Epiq

For Vijay, working at Epiq has also been a journey of continuous professional development. He says, “The company invests heavily in training and development, providing us with the tools and knowledge needed to stay at the forefront of the eDiscovery industry. This commitment to growth means that we’re always equipped to handle the latest challenges and technologies, ensuring that our clients benefit from the most advanced solutions available. In addition to professional growth, the supportive and inclusive culture here is truly inspiring.”

Mariam's interest the law’s effect on society led her to pursue a career in eDiscovery. Her passion for world-class client service led her to the eDiscovery industry, where she initially joined Epiq on the Document Review Services team.

"I have always been fascinated by the complexities of the legal system and how much it affects society. The opportunities that Epiq provides us to pursue learning and advance our careers are incomparable." – Mariam Fatma

With Epiq encouraging her growth and mobility, Mariam was able to transition smoothly to the Client Services team, where she has expertly handled client-facing roles in complex and high-stakes cases. As a leader, Mariam has steadily progressed at Epiq, growing to head a gifted team of client-facing, India-based professionals. She thrives in the Client Service team’s verticals, in which groups of industry specialists collaborate, handle challenges, map out processes and deliver on-time services to the clients. “My objective is to devise solutions that comply with best practices, exceed customer needs, and build long-term client relationships, which often means going the extra mile.”

Mariam appreciates the leadership team at Epiq and within Client Services. She credits her manager Monica Mallela for being an inspiration and a mentor, who always encourages, motivates, and coaches her. They have created a trust-based environment where everyone respects and values each other and works together for the success of the clients.

Syam’s background as a practicing attorney, plus his interest in technology led him to pursue a career in eDiscovery.

"My expertise in law and passion for technology allow me to handle requests from clients and provide insightful analysis for decision-making." – Syam Kumar

Syam appreciates being a trusted client-facing member of Epiq’s India-based team. One of the projects Syam is most proud of was a high-stakes acquisition matter that involved a large amount of data from various sources and formats. Along with his team, Syam identified and produced the relevant data for the case, while complying with strict legal and deadline constraints. It was a daunting task, but they managed to overcome it with strategic planning, advanced analytics, and close collaboration with other teams across Epiq.

Working at Epiq has given Syam the opportunity to learn from and work with some of the best professionals in the industry. He feels integrated and valued as part of a global team that shares the same vision and passion for excellence. Epiq provides a supportive and empowering work environment that fosters creativity, innovation, and growth. Syam notes, “The collaborative and supportive team environment at Epiq fosters creativity and allows for personal and professional growth.”

What does a typical day in the life of an Associate Director at Epiq look like?

My day starts with meeting project managers and associate managers on my Client Services team to make of my team for a few minutes to check in on their current client priorities for the day and ensure everything is running smoothly regarding projects and deadlines. We often come into situations where deadlines cannot be pre-anticipated for litigation, and I assist with ensuring any unplanned priorities are also accommodated for our clients so that they receive their productions and exports within the court-stipulated deadlines. I assist with bandwidth management on these teams to ensure we are upskilling the team and distributing the workload across the team. I am also responsible for client satisfaction and CSAT. I work closely with clients based in North America to collect feedback and ensure they are incorporated into our workstreams efficiently and effectively. With the growing trends in eDiscovery, Epiq is pioneering several new tools and products, such as Epiq Access, Epiq Discovery, Epiq Metrics, and our latest offering, Epiq AI Discovery Assistant. My role also involves ongoing dialogue with clients about these tools and services readily available to make their matters cost-effective and efficient.

How did you get into eDiscovery?

When I graduated from college, I applied for an application development role at Deloitte and got hired. A few days before the joining date, the recruiting team called me about an immediate requirement in another line of work called eDiscovery. I knew nothing about eDiscovery back then, but I said yes to the role because I was always curious about constantly learning and upskilling. My journey in eDiscovery started with processing and hosting data, and I went from there to do all activities related to handling complex data types and productions. Now, I am working in project management.

What do you enjoy most about working with your colleagues?

One of the most enjoyable aspects is the opportunity to have open brainstorming conversations. Collaborative efforts and learning together can accomplish great things as a team. The diverse knowledge and willingness for growth among colleagues make the work environment dynamic and stimulating. Even though my work involves a lot of independent analysis and client interaction, I have a fantastic team of people I interact with daily. It would be impossible to do most jobs without a good team behind me, so I’m very fortunate to work with some of the best and brightest in the eDiscovery world.

What do Epiq Values mean to you?

One Epiq: I feel a sense of belonging because I know I will not be judged for not knowing something and would like to learn from the group. Thrive on Big Challenges – I always do something new in my role at Epiq that gives me a sense of accomplishment. The learning curve is extremely high, and I love that we go the extra mile for our clients and thrive on significant challenges.

What techniques do you use to ensure you’re productive and efficient?

To organize my day, I list all my to-do items and then sort them out by priority. I also ensure that I sort my tasks so I don’t feel overwhelmed by the list and can focus on one critical task at a time.

How do you achieve a balance between work and your personal life?

I like to be busy and balance between family, work and responsibilities. 3 to 4 hours of productive work and 30-minute breaks (drinking coffee, cooking, organising my home, checking my kid’s needs, etc.) is a balance for me. I don’t enjoy non-productive days, which have idle time.

What is a fun fact about you?

I can effortlessly cook a full-course Indian meal for up to 50 people. I love and enjoy cooking thoroughly and ensuring my loved ones always have warm, home-cooked meals.

What is your favourite hobby, activity, or creative outlet?

Anything related to organising is my stress buster. I like to organise my home, desk, bag, laptop screen, etc.