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Our Response to COVID-19

The widespread outbreak of COVID-19 is challenging us all in new and unprecedented ways. At Epiq, we are navigating the current environment with two priorities – protecting the health and wellbeing of our people, clients, and communities, while continuing to deliver exemplary service to our clients and ensuring they can continue doing business. Our COVID-19 taskforce is meeting multiple times a week to take action to support our employees, to respond to shifting circumstances, and to make sure clients are served in the high quality way they have come to expect from us.

The widespread outbreak of COVID-19 is challenging us all in new and unprecedented ways. At Epiq, we are navigating the current environment with two priorities – protecting the health and wellbeing of our people, clients, and communities, while continuing to deliver exemplary service to our clients and ensuring they can continue doing business. Our COVID-19 taskforce is meeting multiple times a week to take action to support our employees, to respond to shifting circumstances, and to make sure clients are served in the high quality way they have come to expect from us.

Ensuring the health and safety of our employees

We are closely following guidance from international health organizations, including the World Health Organization (WHO), as well as local government recommendations. Based on this latest guidance, we have taken the following steps to protect and support our employees during this time: 

  • Halting all non-essential travel;
  • Equipping employees, where possible, to work remotely to promote public health and worker and client safety;
  • Implementing strict sanitization requirements at any locations that remain open. These requirements include physical distancing, regular disinfecting of hard surfaces, and mandatory non-attendance for anyone experiencing cold or flu-like symptoms;
  • Providing a series of development modules, such as added support in using Microsoft Teams technology and tips for managing remote workers. 

Specific business-unit level COVID-19-related actions can be found here:

Providing the highest levels of service to our clients

Epiq’s array of global services were built to meet the needs of our clients however and wherever they need to work. We are committed to adjusting the way we work together however necessary. Connection and communication is always important, but is critical under these circumstances.  We are leveraging various technologies like Microsoft teams to continue communicating and collaborating effectively with our clients throughout this crisis.  

We are also developing valuable solutions to help our clients better navigate these challenging times. For example, we’re providing complimentary data collection and we engineered a remote document review solution that is highly secure, easy to navigate, and legally defensible. Additionally, we work hand in hand with our clients to deploy creative solutions for working remotely, including digital mail and scanning technology. We will continue to update our clients regularly on new solutions and service changes related to COVID-19.

Remaining vigilant about IT security

For those employees who have shifted to working from remote locations, they continue to adhere to our rigorous network security protocols – no different from if they were working onsite.  All employees working remotely are required to use company-issued laptops, equipped with all necessary data security and protection measures.  

We will continue to update you on our response to COVID-19 as the situation evolves, and wish everyone in the Epiq family—employees, clients, and partners—good health.