client need

An international law firm had a large document processing team located in their Philadelphia office. The current team was missing deadlines, producing inadequate results, and the turnaround time was lengthy. Additionally, they were lacking a quality control process and a comprehensive plan to assess and enhance the skill set of the team.

why Epiq?

The current support set up was too costly and inefficient and it was quickly determined that outsourcing the document processing functions was the best option for making improvements. Epiq was already providing onsite office services for the firm, and they had confidence that expanding service delivery to include middle office could provide them with a knowledgeable staff while helping achieve the necessary cost savings.

Epiq solution

Epiq worked alongside the firm to identify the best, most cost efficient, staffing solution, resulting in the decision to immediately reduce and relocate the support from Philadelphia to the Epiq knowledge center. 

A team of sixteen was assigned to handle middle office solutions, including document processing, for the firm. The implementation process took six weeks, followed by regular process review meetings to allow leadership to make adjustments to the team as needed.

Results

Partnering with Epiq enabled the firm to provide attorneys with better resources and improved quality control, allowing them serve their clients more efficiently. The Epiq middle office solution team continues to support the firm by providing a program that promotes knowledge expansion, cost savings, high quality work product, and efficiency.