CASE STUDY Software Company | Global
Software Client Automates 80% of Contracts Process, Gains Workflow Efficiency
Client Need
- Automate quotes and contracts processes, rules, and approvals and integrate with self-service renewals.
- Create pre-defined contracts types.
- Centralize contracts management with a unified system for contracts lifecycle.
- Shorten the selling cycle.
- Implement monitoring and alerts for contractual events.
Client Solutions
- Establish a contracts repository.
- Enable users to search for contracts and metadata, and report on metrics.
- Create workflows for contracts, from intake to e-signature and renewals.
- Support custom drafting and negotiation.
- Provide a library of rationalized templates and a clause library for non-transactional agreements.
- Implement special bid document generation with back-office workflow.
- Integrate with Configure, Price, Quote (CPQ) for standard and non-standard orders.
Why Epiq
- Migration of more than 10 million contracts.
- Completion of over 275 global CLM implementations with 100,000 trained users.
- Extraction of over 100 million data points.
- Customer Satisfaction (CSAT) score of 9.0 and Net Promoter Score (NPS) of 83 in 2024.
Results and Benefits
Migration of 23,000 legacy agreements.
Automating 80% of the contracts process.
Implementing five contracts types.
Addition of 17 templates with five workflows.